Delivery & Returns Policy

Delivery fees

R290 delivery fee for all small and medium articles to regional areas in South Africa. Delivery fee for all outlying areas of R440. All goods may be transacted through e-commerce, except for goods prohibited for sale in terms of regulation 26 and 27 of the (COGTA) regulations.

Dunn Online is committed to operating in accordance with the Consumer Protection Act and all policies are subject to the applicable law.

All goods are sanitized (in line with the National Department of Health guidelines) before leaving our warehouses and stores to be delivered to you.

All items ordered will be delivered within 5-7 working days.

On occasion, due to issues outside of our control, deliveries may take longer. We will make every effort to deliver on time and to keep you updated throughout the process.

Cash on Delivery is not a payment option that is utilised for online purchases. All delivery charges are charged to the customer upfront on finalisation of sale.

If you have any questions about purchasing online, or require more information on split delivery, please contact our online customer care centre at or call us on 031 3122211.

Where we deliver

We deliver to all areas in South Africa with the below exceptions:

Alexandra, Dawn Park, Katlehong, Klipoortjie, Kraaofintein, Mamelodi, Mapleton, Ramphosa, Reigerpark, Rondebult, Roodekop, Tokoza, Villa Lisa, Vosloorus, Windmill Park.

Receiving your delivery

See the guidelines in the COVID-19 Info Hub Page on how to safely disinfect goods before use, and other measures to ensure your safety and that of our and our courier/delivery partner’s personnel. Key to remember is the following (which is mandatory by law):

1. Always maintain a 1,5m distance from courier/delivery personnel, when collecting goods.
2. No delivery personnel may enter your home if you and any/all residents in the immediate vicinity are not wearing face masks inside the house.

Please arrange that you, or an authorized representative, is available to accept your order at the delivery address and that appropriate access is given. On delivery, we will require you (or your authorized representative) to sign and print your/their name on a duplicate copy of the delivery note to confirm receipt.

Any person other than yourself who receives the order at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the order. The courier company will attempt to contact you to make new arrangements for re-delivery. Should no-one be available on the second attempt we reserve the right to charge an additional delivery fee.
We have outsourced all deliveries and so we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.

Our delivery service is not authorized to modify or tamper with your purchase or residence under any circumstances. They are instructed to leave the order in a safe area on your property, if available, or it will be returned to Dunn Online. Please note that Dunn Online will not be liable for any damages if you have instructed the delivery company to modify, tamper or force the purchase through your entrance.

We request that you inspect your goods prior to signing the delivery document and ensure all goods are received in good working order and free of any damage.

If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.

Returns and cancellations

How to request a return

Log a support ticket by detailing your request with any supporting documentation or pictures to Alternatively contact the Online Support Centre at 031 3122211 or email info@dunnonline.co.za. Our agents will guide you on the steps to follow.

Small to medium sized items (can be carried by one person)

You can return your item to Dunn Online for a full return or refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.

Should you wish to have a small or medium sized item collected by our courier, log a support ticket with via email info@dunnonline.co.za. Detail your request with four pictures indicating the outer packaging as well as the product. Please ensure your order number is indicated on the subject line of your email. We will then arrange a collection.

Changing your mind / cancelling your order 

If you change your mind and wish to return the goods you have bought online you can do so. If you are not happy with your purchase you have up to 7 days from the day you received your order to return it without penalty. The goods need to be in unused condition and in their original sealed packaging. You may be liable for the direct costs of returning the goods. All returned items are subject to inspection to ensure they are suitable for a refund.

Damaged or wrong items at point of delivery

Should an item be incorrect, please contact our Online Support Centre on 031 3122211 to arrange for the earliest convenient collection date. Once returned to the store, the product will undergo an assessment after which, the correct item will be dispatched. Promotional, free or bundled items that were part of a purchase must also be returned.

6 month applied warranty

If in the first six months of you having received your goods you find that they are unsafe or have a manufacturing defect, you are entitled to return the goods without penalty and at your discretion. Dunn Online will repair and replace the failed, unsafe or defective goods or refund you the purchase price that you have paid. We reserve the right to send the goods for a technical assessment to determine what the cause of the defect is.

You will lose your right to claim if the defect is caused by:
• Damage caused by lightning or power surges
• Damage caused by misuse or abuse to the goods
• Goods used for a purpose other than the purpose for which they were manufactured. Dunn Online sells products that are for domestic use only
• Goods used contrary to their instruction manuals
• Accidental damage

Product defects within the manufacturers guarantee/warranty

Dunn Online will honour all manufacturer warranties and guarantees. So if your product is defective after six months but before the end of the manufacturers guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired. (Please refer to your manual on the details of the manufacturer’s warranty or guarantee).

Product defects after the manufacturer’s warranty has expired

If the manufacturer’s warranty has expired and you wish to have your goods repaired, Dunn Online will arrange a repair to take place on your behalf. A quote will be sent to you in 10 days of the goods being received for your approval.

• An assessment fee may be charged whether or not the repair takes place
• You will be liable for all associated costs of any repairs that are done out of warranty

Repairs

Repairs within the Manufacturer’s warranty period take no longer than 21 days after receipt by Dunn Online or an authorised service agent. If in the event your repair takes longer than the stipulated time you will either get a replacement of that item with the same or similar model or your money back. This excludes returns made during the item’s extended warranty period, if and where this is applicable.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.